Description of FineLine
FineLine has been partnering with clients to provide results by creating higher value relationships for more than 30 years.
FineLine is a strategic contact center that has developed proven programs that meet both your customer needs and your changing business demands. We have extensive experience in various industries and have a team of seasoned business executives that understand your challenges. We believe that answering the phone, while very important, is only one piece of the puzzle and we strive to add strategic value to our engagements, ensuring that your business results are achieved.
Servicing clients across North America, FineLine counts some of the largest and best-known non-profit organizations among a growing client roster. Organizations such as The Salvation Army (both US and Canada), The Arthritis Foundation, National Wildlife Federation, The American Diabetes Association, EyeCare America, and Children’s Miracle Network have entrusted their donors to FineLine to provide excellent customer service. Other clients include TDAmeritrade, American Express and Walmart.
FineLine is people driven. Many of the key personnel that will be responsible to deliver the service offering are long term, experienced professionals with a depth of experience in successfully delivering meaningful results. Our teams include a group of experienced managers, team leaders and customer service representatives in addition to a fully staffed IT department. Innovation and the deployment of the latest technology plays a leading role in support of the services provided by experienced team members. FineLine’s focus on training, quality assurance and indepth client knowledge adds to their uniqueness. FineLine has a corporate culture where continuous improvement is valued and a demonstrated history of innovation and cost reduction in client engagements.
In choosing FineLine you will gain a partner with proven experience and a demonstrated history of working with clients to deliver extended reach through multi channel contacts, lasting relationships through retention and loyalty programs and planned, meaningful results.